Putting our guests as our top priority is certainly the essence of our industry. Building an emotional bond with our customers is one of the most important steps to preserving the relationship.
Here are some tips you can implement to tighten your relationship with them.
1. Pre-stay: Online Presence.
People will look for any of your information online. So be present for them by responding to online reviews and being active on social media.
2. On stay: Give them a welcome worth remembering
If they come as a family, offer the kids snacks or fun activities like a coloring book or zoo vouchers during their stay.
If they come before the check-in time, offer a complimentary half-day tour to fill their time.
3. After stay: Wave them the sweetest goodbye
Stay in touch, send a thank you email, phone text, or WhatsApp as soon as they have left. You can also give vouchers for their next stay.
Pamper your guest not only on their stay. It’s the overall experience after all these tips we gave you that they will remember.
#attamana #tipsforyou #herewithyou
